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FAQ

1. Do you support PTE install?​

This feature is not supported by the Business Central Admin Center API.

However, we are actively developing our own solution to enable install for Per-Tenant Extensions (PTEs).

🚧 Coming soon!

2. When adding customers, I noticed is that I cannot press "Sync" on the customer line, at least nothing happens. I have granted the app inside the AdminCenter.​

When adding new customers, please use the global Sync button at the top of the page and then once that is finished, there will be a notification. Please refresh browser after that notification. You will then see the customer data. Otherwise, it will take up to 2 hours to refresh.

The Customer Sync button on the customer line currently does not Sync for authorization but only for retrieving the latest data.

3. What permissions are customers assigning when we are authorizing this app in the setup process? Can we alter BC data?​

The app is set up to require permissions only for Admin Center API and BC automation APIs. There is no known way to access Business Central data via your MS Entra App.

4. Can Partner Admin users access my dashboard page?​

No, Partner Admin users or admins do not have access to your dashboard screen. You can only give us access by creating adding our users to your Microsoft tenant.

5. What I would love to be able to do is select a time and date when Apps (Extensions) will be updated in bulk so we can push updates to our customers and let them know in advance. Is this something that will be available in the future?​

Yes, this is supported in a scenario where the App (Extension) is installed from Appsource. Once an update becomes available, you can then either bulk update for all selected environment or schedule for a time later. This is controlled from the "Manage Apps" page.

If an update of the app is not available on Appsource - we will not allow scheduling it.

We do not yet support a scenario for managing PTE (non-Appsource extensions). This will be added once Microsoft starts supporting PTEs in Admin Center (soon).

We do not yet have auto-update feature - this will be a setting for minor updates added by Microsoft soon, we will build on top of that one.

6. Do actions in the Partner Admin Center appear in the standard BC Admin Center’s Operations Log (and vice versa)?​

Yes. Actions like app updates or version changes made through the Partner Admin Center will also appear in the Business Central Admin Center’s Operations Log.

The Partner Admin Center has a separate Logs section that records user and job-triggered actions specific to its platform.

7. What permissions are required to grant Entra App access in a customer tenant?​

To grant consent for an Entra App in a customer’s tenant, you need either:

  • A Delegated Admin Privileges (DAP) relationship with the customer, or
  • The Global Administrator or Cloud Application Administrator role in the customer’s tenant.

8. How are user logins to the portal/dashboard managed?​

To grant consent for an Entra App in a customer’s tenant, you need either:

Users can log in to the portal using one of two methods:

  • Microsoft Account (Entra ID) Login
    Users can authenticate using their Microsoft work account via Entra ID (formerly Azure AD).

  • Email + OTP Login
    Users without a Microsoft account can sign in using their email address. A one-time passcode (OTP) is sent to their inbox for verification.

Additionally, users can optionally configure an authenticator app (e.g., Microsoft Authenticator or Google Authenticator) to generate time-based access tokens for secure logins.

This approach offers both flexibility and enhanced security across user types.

9. Could you also give some insights into the business model? The BC Admin Portal is currently free, but I imagine that there is plans for some kind of subscription model here?​

We do not plan having a paid option in the short to medium term. Eventually, we will have to do one of the following: paid option based on number of customers (i.e. paid above 20 customers), introduce paid features or add non-intrusive promotion for our other products/services. We are more likely to go with the first one and it would likely be in the range of 100-200 eur/month, i.e. where you'd be charged 100 Eur/month for having over 20 customers and 200 Eur/month for over 100 customers.

Got questions? Contact us at sales@partneradmincenter.com